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Incident Response

Coordinate team responses with clear roles, communication channels, and escalation paths.

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Role assignments

Define incident commander, operations lead, and communication lead roles for structured response.

  • Example: Incident Commander: overall coordination and decision making
  • Example: Operations Lead: technical diagnosis and resolution
  • Example: Communication Lead: stakeholder updates and documentation

Communication protocols

Establish communication channels, update frequencies, and stakeholder notification procedures.

  • Example: Primary channel: #incident-response Slack with threaded updates
  • Example: Update frequency: 15 minutes for P0, 30 minutes for P1, 60 minutes for P2
  • Example: Stakeholder notifications: email updates for P0/P1 with impact assessment